Return Policy
PLEASE DOUBLE CHECK YOUR MAILING ADDRESS. ANY USER ERRORS WHILE INPUTTING THIS INFORMATION MAY RESULT IF YOU (THE USER) INCURRING ADDITIONAL SHIPPING CHARGES.
All returns must be in original condition within 28-days. You have 28 days after receiving your item to request a return. You are responsible for return shipping and refunds will not be processed until books are received by us.
To start a return, you can contact us at books@syndicatx.org. Items sent back to us without first requesting a return will not be accepted. To be eligible for a return, your item must be in the same condition that you received it, unused.
Please note that returns will need to be sent to the following address:
BOOK THAT CHANGED MY LIFE
1359 S Hope St. Los Angeles, CA 90015
Please contact us for any return questions at books@syndicatex.org.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Returns only accepted on damaged and/or erroneous product within 10 days of receipt.
Exchanges
The fastest way to ensure an exchange is to email us books@syndicatex.org
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Duties, Taxes & VAT
Customers are solely responsible for any additional taxes, fees, tariffs that may apply in their country.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the return was accepted or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we’ve approved your return, please contact us at books@syndicatex.org